Greater competition in retail banking is driving choice and lower prices for consumers and small businesses, despite the financial impact of the pandemic. In an update to its 2018 strategic review of retail banking, the FCA found that, while still strong, there are signs large banks’ historic advantages are starting to weaken, driven by digital innovation and changing consumer behaviour. The economic environment – in particular sustained low interest rates – has also constrained banks’ financial returns.
Gone are the days when organisations could simply promise a speak up culture. Today, fostering a culture of trust, integrity, and a positive work environment…
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