In new guidance published on October 11th, the Financial Conduct Authority (FCA) has set additional expectations for banks that are considering branch or ATM closures. The guidance, which already expects banks to carry out thorough checks on the impact permanent closures will have on customers, has now been extended to cover partial closures. While banks may continue to transform their businesses in line with changing technology and customer behaviour, they should consider the impact changes to services will have on customers’ everyday banking needs. Continue reading…
The message is clear: organisations must be held accountable for their social and environmental footprint. Therefore, it’s inevitable that speaking up becomes the next social…
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