Simplifying the Customer Journey – Little changes, BIG impact
Complexity, often associated with tax compliance, can touch multiple parts of the organisation creating several challenges. On one hand, there is a high financial and reputational risk associated with getting the tax compliance wrong. On the other hand, the volume and complexity of customer data that has to be processed is becoming an increasingly time-consuming challenge. Customer relationships can be won and lost based on their experiences with completion of important tax documentation.
This paper focuses on a recent case study that outlines how, using a winning combination of EFI’s tax and technology expertise, a solution was developed for a client that streamlined their IRS W-Series Tax form process whilst achieving compliance.