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Digitally Engaging Banking Consumers

03 May 2017

by Jeremy Lehman

“I like Uber because it’s so easy. Really, anything informative and elegant.” “To be honest, it probably sounds stupid-Amazon-they have a million products, and I can get what I want in 10 seconds.” “It’s such a cliché, but Apple because I use them for everything, even news now. I’m constantly on their devices. I’m holding their phone right now.” Several consumers shared the brands or businesses that best engage them digitally in a casual survey. Sophisticated consumers almost apologized for citing big, predictable names in content streaming, ecommerce, and ride sharing. These companies-all digital natives-are defining consumer expectations. Continue reading…


UK tightens defences against money laundering

25 April 2017

Criminals will find it more difficult to launder money through the UK thanks to a new government crackdown. The Economic Secretary to the Treasury, Simon Kirby, (see photo) has unveiled plans to create a new watchdog that will tackle potential weaknesses in the supervisory system that criminals and terrorists may be trying to exploit. The new Office for Professional Body Anti-Money Laundering Supervision (OPBAS) will help improve the overall standards of supervision and ensure supervisors and law enforcement work together more effectively. Continue reading…

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Mark Dunn
Mark Dunn

Corruption Perceptions Index released

25 February 2017

Transparency International has released its 2016 Corruption Perceptions Index (CPI). The CPI ranks 176 countries and territories on how corrupt their public sector is perceived to be. The index aggregates a number of different sources, including the views of business people and country experts. Transparency International says the results show “the urgent need for committed action to thwart corruption”. The scoring system ranges from 0 (highly corrupt) to 100 (very clean) and, in the index, over two thirds of countries and territories scored below 50 with a global average of 43. More countries received worse scores than better scores compared to their performance in the previous CPI. Continue reading…

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IT Is Just a Utility, like Electricity or Water

22 April 2017

Ken van Ierlant

Information technology is just a utility—like water or electricity. We’d all like that statement to be true. When we want to connect to the Internet, we want it to be there—instantly. And most of the time, it is. For the most common applications—e-mail or Web browsing—the Internet can be turned on or off. We can get e-mail on our computers. We can get e-mail on our mobile phones. We can get e-mail from kiosks in airports. We can use the campus e-mail system or gmail. But thinking about IT as a utility is misleading. Thirty years ago, e-mail was an exotic application available only to scientists with access to ARPANET. IT has come a long way since then—just like utilities. Continue reading…

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Tony de Bree
Tony de Bree

Internet and high-tech startups are failing for the same reasons for 25 years

06 February 2017

While doing research and interviewing founders, co-founders and investors in Internet, high-tech and non-high tech start-ups and scale-ups for my new book in Dutch (see here) on start-ups and scale-ups, I realized that there were a lot of similarities between the first and the second Internet-bubble we seem to be experiencing now. One of the most interesting things is that start-ups and scale-ups seem to be ‘crashing’ for the same reasons for the last 25 years! From 1997 to 2001, I was working for ABN Amro Corporate IT Strategy and we were designing the new Internet-strategy for the Group. At the same time, all requests for funding (corporate venturing) and financing of Internet and other high tech ventures came to the Head Office to be reviewed. So we spoke with many large and small customers globally about their business plans and strategies. Continue reading…